Dasonwin | Crochet Kit for Adorable Whale

About Shiping policy

Dasonwin generally takes 3-5 business days to process orders.
Most of our products ship straight from the manufacturer to ensure you get the lowest cost possible. Transit times range from 10-15 days to the United States and around 3 - 4 weeks to the rest of the world. Tracking is available for all orders and is emailed to the customer when available.

Can I change my delivery address?

Once you have placed your order through the website, for your own security we are unable to change the address of your delivery if more than 12 hours have passed since order placement. If there is a failed delivery, the courier will either 1. Leave a calling card so you can rearrange delivery directly with them, or 2. Deliver the package back to us, where we will then contact you to arrange re-delivery.

What if I am not home for my delivery?

If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will usually be advised on a delivery note posted through your door by the courier. If there is no suitable place for the delivery, the courier will leave a card instructing you on how to rearrange the re-delivery for your parcel.
If your parcel hasn’t arrived and there is no card posted through the door with instructions on it, please contact the courier with your tracking number to rearrange delivery.

My order is marked as Delivered but I haven't received it.

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf. If you had your order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh package might be. Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team and where possible, we'll open an investigation with the courier and do our best to help out.
Note: All lost parcel claims must be made within 30 days of the delivery date.

Where is my order?

A standard and an express delivery service is available for most countries, both with full tracking information. If standard delivery is not an option for your location, only the express option will be available for you. You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information.
A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.
Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.
If you have not received your order in the advertised time, please get in touch with our support team.
We ship to most countries in about 2-3 weeks however holidays may delay this process.

payment

1. Which payment method can I choose?
We accept PayPal and credit cards.
2. Can I pay by credit card by phone?
Sorry, for security reasons, we do not accept credit card payments